At Choice Labs, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.
All Sales Are Final
Due to the nature of our products, all sales of Choice Labs 2G Disposable products are final. We do not accept returns or issue refunds once an order has been processed and shipped.
This policy is in place for health, safety, and regulatory reasons, and applies to all disposable vape products.
Defective or Damaged Products
We understand that issues may occasionally occur. If you receive a product that is defective, damaged, or non-functional upon arrival, you may be eligible for a replacement (not a refund) under the following conditions:
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The issue must be reported within 48 hours of delivery
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Proof of purchase is required
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Clear photos or videos showing the defect must be provided
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The product must be unused and not tampered with
Once verified, we will issue a replacement of the same product, subject to availability.
Non-Refundable Situations
Refunds or replacements will not be issued for:
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Normal wear or usage
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Flavor preference or dissatisfaction
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Improper use or storage
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Failure to follow product instructions
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Products purchased from unauthorized sellers
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Orders with incorrect shipping information provided by the customer
Lost or Stolen Packages
Choice Labs is not responsible for lost or stolen packages once the order has been marked as delivered by the carrier. We recommend contacting the shipping carrier directly for assistance.
Order Cancellations
Orders may only be canceled before shipment. Once an order has been shipped, it cannot be canceled, refunded, or returned.
Contact Us
If you believe your order qualifies for a replacement or have questions regarding this policy, please contact us at:
📧 Email: [your support email]
🕒 Response Time: 24–48 business hours
Policy Changes
Choice Labs reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website.
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